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Password assistance

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Password assistance

As part of our new ticketing website, your Client Code has now changed. All Client Codes are 7 digits long, and if you’ve bought tickets from us before, yours will start with a 3.

For instance, if your old Client Code was 12345, your new one will likely be 3012345. If your old code was 117665, your new code will be 3117665 and so on. If you’re still having difficulty receiving the reset password e-mail using the 7 digit Client Code, please contact the Ticket Office at [email protected] or by phone on 01942 311111.

To reset your password enter your Client Code below and click Continue. You will then be sent an email that contains a reset password button. Click the 'Reset My Password' button in the email and follow the on-screen instructions.